TRANSCENDENT INSTITUTE

Terms of Service

Effective Date: 12 December 2024

Last Updated: 16 April 2026

1. Company Identification

In compliance with Article 10 of Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE):

2. Scope and Acceptance of Terms

These Terms and Conditions (“Terms”) govern access to and use of the Website and the purchase of services and digital products offered by Transcendent Institute.

By accessing the Website or purchasing any service, the user (“User” or “Consumer”) accepts these Terms in full.

If you do not agree, you must discontinue use of the Website.

These Terms comply with applicable Spanish and EU legislation, including Real Decreto Legislativo 1/2007 (LGDCU) and Directive 2011/83/EU on Consumer Rights.

3. Description of Services

Transcendent Institute provides:
  • Online courses and digital content
  • Coaching programmes and live sessions
  • Memberships and subscriptions
  • In-person trainings, retreats, and journeys
Each service includes a description, pricing, and applicable conditions displayed prior to purchase.

4. Contracting Process

Before purchase, Users will be informed of:
  • Total price, including taxes
  • Service characteristics
  • Accepted payment methods
  • Withdrawal rights, where applicable
  • Contract duration, where applicable
A contract is formed when the User confirms the order and a confirmation email is issued.

5. Payment

Payments are processed via authorised providers in compliance with EU Directive 2015/2366 (PSD2).

Accepted methods include credit/debit card (Visa, Mastercard) and any other payment methods shown at checkout.

Transactions are encrypted using SSL/TLS technology. Full card details are not stored.

Where legally permitted, refunds may be reduced by non-recoverable payment processing fees actually charged by third-party processors.

6. Right of Withdrawal (Digital and Online Services)

Consumers have the right to withdraw within 14 calendar days of purchase.

Exceptions (Art. 103 LGDCU)

The right of withdrawal does not apply where:

  • Digital content delivery has begun with the User’s prior consent
  • Services have been fully performed with the User’s prior consent
  • The User acknowledged the loss of withdrawal rights before performance began

Exercising the Right

Requests must be sent to [email protected].

Approved refunds under this section will be processed within 14 calendar days.

7. Service-Specific Refund Framework

Refund and cancellation rights depend on the nature of the service purchased, including:

  • Digital products and online services
  • Subscriptions
  • In-person retreats and events
Where a specific cancellation or refund policy applies to a service, that policy prevails over general terms, without affecting mandatory consumer rights under applicable law.

8. Digital Services and Online Programmes

Unless otherwise stated:

  • Refunds are not available after the statutory withdrawal period has expired
  • Partially consumed services are not refundable
  • Subscriptions must be cancelled before renewal in accordance with the plan conditions shown at checkout
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If a digital service does not conform to the contract, the User may request correction, a proportionate price reduction, or termination of the contract, in accordance with applicable law, including EU Directive 2019/770 as transposed into Spanish law.

9. Retreats, Trainings, and In-Person Events

This section applies to all date-specific in-person experiences, including retreats, trainings, immersions, and journeys.

9.1 Booking and Payment

  • A 30% deposit is required to reserve a place
  • Final payment must be made by the deadline stated at checkout, on the product page, or in the written booking confirmation
  • A booking is confirmed only after the deposit is received and written confirmation is sent

For example, where an event begins on 1 September 2026, final payment may be due by 31 July 2026, if stated in the booking conditions for that event.

9.2 Late Payment

If the final balance is not received by the applicable deadline, we may treat the booking as cancelled by the participant. In that case, the cancellation terms in this section will apply, and the reserved place may be released.

9.3 Participant Cancellation

All cancellations must be submitted in writing by email and are effective on the date received.

Deposit

The 30% deposit is non-refundable, except where mandatory consumer law requires otherwise.

Refund Schedule for Amounts Paid Beyond the Deposit

If the participant cancels, the following refund schedule applies to amounts paid beyond the deposit:
  • More than 90 days before the event start date: 70% refund
  • 90 to 61 days before the event start date: 50% refund
  • 60 to 31 days before the event start date: 25% refund
  • 30 days or less before the event start date: no refund

9.4 No-Show and Early Departure

No refunds will be issued for:

  • Non-attendance
  • Late arrival
  • Unused services
  • Voluntary early departure

9.5 Safety and Conduct (Zero Tolerance)

We reserve the right to refuse participation, suspend participation, or remove a participant without refund where reasonably necessary to protect safety, well-being, or the integrity of the group process.

This includes, without limitation:

  • Violence or threats
  • Harassment
  • Repeated boundary violations
  • Intoxication contrary to programme agreements
  • Non-compliance with safety guidance
  • Behaviour that seriously disrupts the container or endangers self or others
Removal under this clause does not entitle the participant to any refund, compensation, or reimbursement of travel, accommodation, or other related expenses.

9.6 Organizer Cancellation or Changes

If we cancel an event before it begins, amounts paid directly to us for that event will be refunded, unless the cancellation results from the participant’s breach of these Terms.

We are not responsible for reimbursing costs not paid directly to us, including flights, external bookings, visas, insurance, or other third-party expenses.

If material changes occur before the event begins, participants may be offered the option to accept the revised arrangements or request an appropriate refund where required by law.

9.7 Force Majeure

We are not liable for delay, disruption, modification, suspension, or cancellation caused by events beyond our reasonable control, including natural disasters, pandemics, government restrictions, transport failures, political instability, border closures, or similar force majeure events.

Where appropriate, we may offer rescheduling, credit, partial refund, or another reasonable solution, depending on the circumstances, supplier recoveries, and applicable law.

9.8 Travel Responsibility

Participants are responsible for their own travel arrangements, visas, documentation, and insurance.

Comprehensive travel insurance is strongly recommended.

10. Acceptable Use

Users must not:

  • Violate any applicable laws or regulations
  • Engage in harmful, abusive, deceptive, or fraudulent conduct
  • Attempt unauthorised access to systems or data
  • Disrupt platform or website functionality
  • Impersonate another person or entity

Access may be suspended or terminated where these Terms are breached.

11. Intellectual Property

All content on the Website, including text, graphics, images, branding, audiovisual materials, software, documents, and course content, is protected under Spanish Intellectual Property Law and applicable EU law.

Reproduction, distribution, modification, public communication, or derivative use without prior written consent is prohibited, except where expressly permitted by law.

12. User Content

If Users submit content, including comments, reviews, testimonials, or other materials, they:
  • Confirm they own or control the relevant rights
  • Grant a non-exclusive, royalty-free licence to use, reproduce, and display that content in connection with our services
  • Accept responsibility for ensuring the content does not violate law or third-party rights

We reserve the right to remove content that is unlawful or inconsistent with these Terms.

13. Third-Party Links

The Website may contain links to third-party websites for informational purposes. We do not control and are not responsible for their content, policies, or services. Use of third-party websites is at the User’s own risk.

14. Liability

To the extent permitted by law, we are not liable for:
  • Indirect or consequential damages
  • External technical failures beyond our reasonable control
  • Losses caused by User misuse, non-compliance, or failure to follow instructions

Nothing in these Terms excludes or limits liability where such limitation is prohibited by law, including mandatory consumer rights.

15. Data Protection

Personal data is processed in accordance with:

  • Regulation (EU) 2016/679 (GDPR)
  • Organic Law 3/2018 (LOPD-GDD)

For privacy-related questions or to exercise your rights, contact: [email protected]

You may also lodge a complaint with the Spanish Data Protection Authority (AEPD): https://www.aepd.es

16. Complaints and Disputes

Users may submit complaints to [email protected]. We aim to address complaints within 30 calendar days.

Consumers may also access available consumer arbitration mechanisms in Spain and the EU Online Dispute Resolution framework where applicable.

Nothing in this clause restricts the right of consumers to bring claims before the courts of their place of domicile where provided by law.

17. Modifications

We reserve the right to update these Terms at any time. Material changes will be published on this page and, where appropriate, communicated in advance.

18. Governing Law

These Terms are governed by Spanish law. Mandatory consumer protection rights applicable in the User’s country of residence within the European Union remain unaffected.

Annex I — Withdrawal Form

Complete and return this form only if you wish to withdraw from a contract where the statutory withdrawal right applies.

To: Anthony Tatekawa — Transcendent Institute
Email: [email protected]
Address: Carrer Blasco Garay 25, Barcelona, 08004, Spain

I hereby give notice that I withdraw from my contract for the purchase of the following service or digital product:

  • Ordered on: ___________________________
  • Order number: ___________________________
  • Name: ___________________________
  • Address: ___________________________
  • Signature (if sent by post): ___________________________
  • Date: ____