Effective Date: 12 December 2024
Last Updated: 16 April 2026
In compliance with Article 10 of Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE):
These Terms and Conditions (“Terms”) govern access to and use of the Website and the purchase of services and digital products offered by Transcendent Institute.
By accessing the Website or purchasing any service, the user (“User” or “Consumer”) accepts these Terms in full.
If you do not agree, you must discontinue use of the Website.
These Terms comply with applicable Spanish and EU legislation, including Real Decreto Legislativo 1/2007 (LGDCU) and Directive 2011/83/EU on Consumer Rights.
Transcendent Institute provides:
Each service includes a description, pricing, and applicable conditions displayed prior to purchase.
Before purchase, Users will be informed of:
A contract is formed when the User confirms the order and a confirmation email is issued.
Payments are processed via authorised providers in compliance with EU Directive 2015/2366 (PSD2).
Accepted methods include credit/debit card (Visa, Mastercard) and any other payment methods shown at checkout.
Transactions are encrypted using SSL/TLS technology. Full card details are not stored.
Where legally permitted, refunds may be reduced by non-recoverable payment processing fees actually charged by third-party processors.
Consumers have the right to withdraw within 14 calendar days of purchase.
The right of withdrawal does not apply where:
Requests must be sent to [email protected].
Approved refunds under this section will be processed within 14 calendar days.
Refund and cancellation rights depend on the nature of the service purchased, including:
Where a specific cancellation or refund policy applies to a service, that policy prevails over general terms, without affecting mandatory consumer rights under applicable law.
Unless otherwise stated:
If a digital service does not conform to the contract, the User may request correction, a proportionate price reduction, or termination of the contract, in accordance with applicable law, including EU Directive 2019/770 as transposed into Spanish law.
This section applies to all date-specific in-person experiences, including retreats, trainings, immersions, and journeys.
For example, where an event begins on 1 September 2026, final payment may be due by 31 July 2026, if stated in the booking conditions for that event.
If the final balance is not received by the applicable deadline, we may treat the booking as cancelled by the participant. In that case, the cancellation terms in this section will apply, and the reserved place may be released.
All cancellations must be submitted in writing by email and are effective on the date received.
The 30% deposit is non-refundable, except where mandatory consumer law requires otherwise.
If the participant cancels, the following refund schedule applies to amounts paid beyond the deposit:
No refunds will be issued for:
We reserve the right to refuse participation, suspend participation, or remove a participant without refund where reasonably necessary to protect safety, well-being, or the integrity of the group process.
This includes, without limitation:
Removal under this clause does not entitle the participant to any refund, compensation, or reimbursement of travel, accommodation, or other related expenses.
If we cancel an event before it begins, amounts paid directly to us for that event will be refunded, unless the cancellation results from the participant’s breach of these Terms.
We are not responsible for reimbursing costs not paid directly to us, including flights, external bookings, visas, insurance, or other third-party expenses.
If material changes occur before the event begins, participants may be offered the option to accept the revised arrangements or request an appropriate refund where required by law.
We are not liable for delay, disruption, modification, suspension, or cancellation caused by events beyond our reasonable control, including natural disasters, pandemics, government restrictions, transport failures, political instability, border closures, or similar force majeure events.
Where appropriate, we may offer rescheduling, credit, partial refund, or another reasonable solution, depending on the circumstances, supplier recoveries, and applicable law.
Participants are responsible for their own travel arrangements, visas, documentation, and insurance.
Comprehensive travel insurance is strongly recommended.
Users must not:
Access may be suspended or terminated where these Terms are breached.
All content on the Website, including text, graphics, images, branding, audiovisual materials, software, documents, and course content, is protected under Spanish Intellectual Property Law and applicable EU law.
Reproduction, distribution, modification, public communication, or derivative use without prior written consent is prohibited, except where expressly permitted by law.
If Users submit content, including comments, reviews, testimonials, or other materials, they:
We reserve the right to remove content that is unlawful or inconsistent with these Terms.
The Website may contain links to third-party websites for informational purposes. We do not control and are not responsible for their content, policies, or services. Use of third-party websites is at the User’s own risk.
To the extent permitted by law, we are not liable for:
Nothing in these Terms excludes or limits liability where such limitation is prohibited by law, including mandatory consumer rights.
Personal data is processed in accordance with:
For privacy-related questions or to exercise your rights, contact: [email protected]
You may also lodge a complaint with the Spanish Data Protection Authority (AEPD): https://www.aepd.es
Users may submit complaints to [email protected]. We aim to address complaints within 30 calendar days.
Consumers may also access available consumer arbitration mechanisms in Spain and the EU Online Dispute Resolution framework where applicable.
Nothing in this clause restricts the right of consumers to bring claims before the courts of their place of domicile where provided by law.
We reserve the right to update these Terms at any time. Material changes will be published on this page and, where appropriate, communicated in advance.
These Terms are governed by Spanish law. Mandatory consumer protection rights applicable in the User’s country of residence within the European Union remain unaffected.
Complete and return this form only if you wish to withdraw from a contract where the statutory withdrawal right applies.
To: Anthony Tatekawa — Transcendent Institute
Email: [email protected]
Address: Carrer Blasco Garay 25, Barcelona, 08004, Spain
I hereby give notice that I withdraw from my contract for the purchase of the following service or digital product: